Outage in Schedulicity

Issue with Third Party Service

Resolved Major
December 18, 2024 - Started 10 months ago - Lasted about 1 hour
Official incident page

Incident Report

Our upstream provider, Clearent, is currently experiencing unexpected down time which may affect the ability to collect and process payments. We are in communication with their technical team and are monitoring the issue. We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

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Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 12/18/2024 09:32PM

This incident has been resolved.

MONITORING 10 months ago - at 12/18/2024 08:40PM

Our upstream provider, Clearent, has implemented a fix and is currently monitoring their systems. We will continue to watch performance and resolve this incident once resolution is confirmed by our upstream provider.

IDENTIFIED 10 months ago - at 12/18/2024 08:13PM

Our upstream provider, Clearent, is currently experiencing unexpected down time which may affect the ability to collect and process payments. We are in communication with their technical team and are monitoring the issue.

We will resolve this incident once we have received confirmation the issue has been resolved from our upstream provider.

Latest Schedulicity outages

Schedulicity Service Disruption - 6 months ago
Issue with Third Party Service - 6 months ago
Issue with Third Party Service - 7 months ago
Clearent Processing Unavailable - over 1 year ago
Schedulicity Degraded Performance - over 1 year ago

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