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Outage in SchoolAI

Degraded performance due to database load

Resolved Minor
September 02, 2025 - Started 6 months ago - Lasted about 3 hours
Official incident page

Incident Report

We're seeing exceptional database load and are investigating. Current impact should be minimal to most users, but search may be particularly affected.

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Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 09/02/2025 09:25PM

Database size was increased to handle full load. Queries for Discover and Organize pages of the app are no longer timing out.

MONITORING 6 months ago - at 09/02/2025 09:07PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 09/02/2025 06:40PM

We're seeing exceptional database load and are investigating. Current impact should be minimal to most users, but search may be particularly affected.

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