Outage in Schoolyear
Phone support not available
Resolved Minor
October 20, 2025 - Started 4 months ago
- Lasted about 2 hours
Incident Report
We are currently experiencing an outage affecting our phone support system. The issue originates from our third-party voice-over-IP (VoIP) vendor, which is impacted by an ongoing AWS service disruption.
As a result, customers may be unable to reach our support team via phone. Other parts of our service are fully operational, including the Safe Exam Workspace application.
If you need assistance, please contact us via support@schoolyear.com. Our team is closely monitoring this inbox and will respond as quickly as possible while this outage continues.
We are actively monitoring updates from our vendor and AWS. We will provide further information as soon as it becomes available.
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Latest Schoolyear outages
Login issues when using Office 365 applications - about 1 month ago
Increased exit code 1 - 3 months ago
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