Outage in Zyte (Scrapinghub)

AWS issue impacting our services

Resolved Major

October 20, 2025 - Started 3 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are experiencing some difficulties with our services due to our AWS provider having an incident. Please note that this is outside of control and we are looking into restoring all our services fully as soon as possible.

Components affected

Zyte (Scrapinghub) Web Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 10/20/2025 01:55PM

This incident has been resolved.

MONITORING 3 months ago - at 10/20/2025 11:20AM

Between 07:00 AM and 09:27 AM UTC, we experienced increased error rates and latency across multiple services due to an AWS outage specifically related to a DNS resolution issue impacting DynamoDB.

Our systems have now recovered, and services are mostly operating normally. We will continue to monitor and provide further updates as needed.

IDENTIFIED 3 months ago - at 10/20/2025 10:04AM

We are continuing to work on a fix for this issue.

IDENTIFIED 3 months ago - at 10/20/2025 10:03AM

We are experiencing some difficulties with our services due to our AWS provider having an incident.
Please note that this is outside of control and we are looking into restoring all our services fully as soon as possible.

Latest Zyte (Scrapinghub) outages

Web Dashboard doesn't show Zyte API Stats - about 1 month ago

Zyte API Account Suspension - 2 months ago

Service Degradation for Smart Proxy Manager - 4 months ago

Zyte API – Performance Degradation - 4 months ago

Zyte API – Performance Degradation - 5 months ago

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