Outage in Screeners

Upstream Services Impacted

Resolved Major

July 22, 2023 - Started almost 3 years ago - Lasted about 10 hours
Official incident page

Incident Report

Engineering has identified an issue with an upstream provider that is impacting Screeners. Intermittent issues could occur. Engineering is actively monitoring the issues with the service provider.

Components affected

Screeners tvOS App Screeners Web Application Screeners SafeStream Screeners Magic Link Emails Screeners Show and Episode Notifications Screeners File Ingest

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Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 07/23/2023 02:49AM

This has now been resolved.

MONITORING almost 3 years ago - at 07/22/2023 10:28PM

A fix has been implemented and we are seeing a full system recovery progressing as expected which will soon achieve complete resolution. We are currently monitoring the situation.

INVESTIGATING almost 3 years ago - at 07/22/2023 10:00PM

We are still experiencing high latency with some requests. We are continuing to work with our technology partners to fully resolve the degradation of service.

INVESTIGATING almost 3 years ago - at 07/22/2023 05:43PM

We have implemented a patch that has restored service, but we are still experiencing high latency with some requests.

INVESTIGATING almost 3 years ago - at 07/22/2023 04:58PM

Engineering has identified an issue with an upstream provider that is impacting Screeners.

Intermittent issues could occur.

Engineering is actively monitoring the issues with the service provider.

Latest Screeners outages

Service Interruption - 7 months ago

Asset Processing Currently Experiencing Potential Delays - over 1 year ago

Asset Processing Currently Experiencing Potential Delays - about 2 years ago

Apple TV App Log-In - almost 3 years ago

Service Degradation - almost 3 years ago

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