Outage in Screeners

Upstream Services Impacted

Resolved Major
July 22, 2023 - Started over 1 year ago - Lasted about 10 hours
Official incident page

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Outage Details

Engineering has identified an issue with an upstream provider that is impacting Screeners. Intermittent issues could occur. Engineering is actively monitoring the issues with the service provider.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/23/2023 02:49AM

This has now been resolved.

MONITORING over 1 year ago - at 07/22/2023 10:28PM

A fix has been implemented and we are seeing a full system recovery progressing as expected which will soon achieve complete resolution. We are currently monitoring the situation.

INVESTIGATING over 1 year ago - at 07/22/2023 10:00PM

We are still experiencing high latency with some requests. We are continuing to work with our technology partners to fully resolve the degradation of service.

INVESTIGATING over 1 year ago - at 07/22/2023 05:43PM

We have implemented a patch that has restored service, but we are still experiencing high latency with some requests.

INVESTIGATING over 1 year ago - at 07/22/2023 04:58PM

Engineering has identified an issue with an upstream provider that is impacting Screeners.

Intermittent issues could occur.

Engineering is actively monitoring the issues with the service provider.

Latest Screeners outages

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Service Degradation - over 1 year ago
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Notifications Interruption - almost 2 years ago

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