Outage in Scrive

E-mail Delivery Delays

Resolved Major

May 25, 2026 - Started 8 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently experiencing delays with email delivery across our platform. Our upstream provider is actively investigating the root cause. Signatories receiving document invitations, confirmations etc. via E-mail may experience delayed delivery times. To bypass email delays, you can utilize alternative delivery or invitation methods, such as SMS, Link only, or In-person signing. We sincerely apologize for the inconvenience and will provide regular updates as we receive more information.

Components affected

Scrive Email delivery

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Latest Updates ( sorted recent to last )

RESOLVED 8 days ago - at 05/25/2026 01:30PM

This incident has been resolved.

IDENTIFIED 8 days ago - at 05/25/2026 01:00PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 8 days ago - at 05/25/2026 12:29PM

Our provider is continuing to investigate this issue.

INVESTIGATING 8 days ago - at 05/25/2026 12:26PM

We are currently experiencing delays with email delivery across our platform. Our upstream provider is actively investigating the root cause.
Signatories receiving document invitations, confirmations etc. via E-mail may experience delayed delivery times.

To bypass email delays, you can utilize alternative delivery or invitation methods, such as SMS, Link only, or In-person signing.

We sincerely apologize for the inconvenience and will provide regular updates as we receive more information.

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