Scurri Reporting

This incident has been resolved.

A fix has been successfully implemented for the reporting feature.
All dashboards now have up-to-date information, including data for August.

Root Cause Analysis:

During a recent system upgrade from a subprocessor that provides our data transfer, an issue occurred with the data transfer process to our reporting database. This prevented August data from being displayed in your dashboards.

After unsuccessful attempts by the 3rd party to apply a quick fix, our team implemented a new, improved data transfer. This new process was deployed today, and it not only resolves the issue but also gives Scurri full control and ownership over the data transfer, allowing us to fix any future issues much faster. All data is now being successfully transferred to the reporting database.

We'll continue to monitor the data closely over the next few days to ensure the solution remains stable.

We sincerely apologise for the disruption and frustration this issue has caused. Thank you for your patience while we worked to resolve it.

We have identified the root cause of the issue with our reporting database.
This issue is being worked on as a matter of urgency. We are currently implementing a fix.

We apologise for any inconvenience caused.

We're continuing to investigate the issue impacting our reporting suite. Our team is actively investigating and working on a fix. We will have a new update for you early next week. Thanks for your patience.

Dear customer,

We have identified an issue impacting our reporting suite. As a result, reports may not reflect up-to-date data from today.

Our team is actively working to resolve this, and we will provide an update on this page as soon as new information is available.

If you experience any issues, please don't hesitate to reach out to support@scurri.com