Outage in SearchStax

Multiple Solr Deployments in Azure - Central US Region Degraded or Down

Resolved Major
July 19, 2024 - Started about 1 year ago
Official incident page

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Outage Details

Azure has an ongoing issue in Central US region, affecting multiple Solr deployments in that region. If you are one of our Hot or Warm DR Plans, and your deployment is affected, your DR should now be activated. Our team is actively monitoring the status and Cold DRs will be activated based on RTOs. Message from Azure: -------------------- Impact Statement: Starting at 21:56 UTC on 18 Jul 2024, you have been identified as a customer using Virtual Machines in Central US who may experience connection failures when trying to access some Virtual Machines hosted in the region. These Virtual Machines may have also restarted unexpectedly. Current Status: We are aware of this issue and are actively investigating. An update will be provided as events warrant.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/19/2024 04:01PM

This incident has been resolved.

MONITORING about 1 year ago - at 07/19/2024 03:32AM

Azure has reported on https://azure.status.microsoft/en-us/status/ that it has started applying the mitigation steps and we are seeing signs of recovery. All SearchStax Premium deployments in the Central US Region have recovered. If a Disaster Recovery plan was activated for any of these deployments, the traffic has now been moved back to the Primary deployment.

If we continue monitoring this issue till it gets closed from Azure end.

IDENTIFIED about 1 year ago - at 07/19/2024 12:03AM

Azure team is still investigating the issue. The status is now available on Azure Status page here: https://azure.status.microsoft/en-us/status/

IDENTIFIED about 1 year ago - at 07/18/2024 10:44PM

Azure has an ongoing issue in Central US region, affecting multiple Solr deployments in that region. If you are one of our Hot or Warm DR Plans, and your deployment is affected, your DR should now be activated.

Our team is actively monitoring the status and Cold DRs will be activated based on RTOs.


Message from Azure:
--------------------
Impact Statement: Starting at 21:56 UTC on 18 Jul 2024, you have been identified as a customer using Virtual Machines in Central US who may experience connection failures when trying to access some Virtual Machines hosted in the region. These Virtual Machines may have also restarted unexpectedly.

Current Status: We are aware of this issue and are actively investigating. An update will be provided as events warrant.

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