Outage in SearchStax

Increased error Rate on Analytics US Clusters

Resolved Minor
July 02, 2025 - Started about 2 months ago - Lasted 5 days
Official incident page

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Outage Details

We have observed increased error rate on Site Search Analytics Clusters in US East Region. What is affected for US East Region: * Site Search Analytics Metrics on Site Search Dashboard have an increased Error Rate. You could be seeing errors on Dashboard for Analytics as you log in. * Site Search Reporting APIs have an increased Error Rate * Analytics Tracking APIs have an increased Error Rate
Components affected
SearchStax Analytics API
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/07/2025 04:52PM

This incident has been resolved.

MONITORING about 2 months ago - at 07/02/2025 06:30PM

Our team has identified the issue and implemented a solution. With this, all APIs are now operational. Our team is now monitoring to ensure the performance is not impacted in any way.

INVESTIGATING about 2 months ago - at 07/02/2025 05:40PM

We are continuing to investigate this issue.

INVESTIGATING about 2 months ago - at 07/02/2025 05:17PM

We have observed increased error rate on Site Search Analytics Clusters in US East Region. What is affected for US East Region:
* Site Search Analytics Metrics on Site Search Dashboard have an increased Error Rate. You could be seeing errors on Dashboard for Analytics as you log in.
* Site Search Reporting APIs have an increased Error Rate
* Analytics Tracking APIs have an increased Error Rate

Latest SearchStax outages

Multiple Solr Deployments in Azure - Central US Region Degraded or Down - about 1 year ago
Site Search Vue2 UX Accelerator not rendering Search Result Title and Content - about 1 year ago
app.searchstax.com Interactive Use Errors - over 1 year ago
False Heartbeat Alerts Triggered - almost 2 years ago
Multiple Solr Deployments in Azure - Australia East Region Degraded or Down - almost 2 years ago

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