AWS Outage affecting Site Search and Managed Search Services

This incident has been resolved.

Index Creation Delays on Serverless have been resolved, and we see no issues since 2025-10-20T21:05 UTC. We will continue to monitor all other services closely to ensure stability.

The Pulse Monitoring Service is now fully operational. Index creation on serverless is working, but can be taking upto 300-500 seconds.
We will continue to monitor all other services closely to ensure stability.

Please note that AWS continues to experience an ongoing incident in the US East region. However, mitigation measures are showing signs of recovery.
For the latest AWS status, visit: https://health.aws.amazon.com/health/status

Index Creation for Serverless Deployments has been reported to be failing for certain clients. Our team is looking into this.

We have identified the issue with the Pulse Monitoring Service for Managed Search Solr Deployments and are actively working on the fix.
All other SearchStax services remain fully operational.

Pulse Monitoring Service continues to be impacted. You might have received false heartbeat alerts as a result of that. We are now pausing alerts till the service is fully restored. No action is required by you at this time unless you are observing an actual Solr outage.

SearchStax Manged Search Dashboard and APIs are now operational.
Client Solr deployments, Serverless Solr deployment and Site Search Services are also now operational.

Pulse Monitoring Service continue to be down and our team is actively working to restore it

We are continuing to investigate this issue. Please note that SearchStax uses Zendesk to manage Support tickets, and Zendesk is currently experiencing a service outage that is impacting our ability to view or respond to new tickets.
You can monitor Zendesk’s real-time status updates here: https://status.zendesk.com/

AWS has alerted to a networking issue in their US-EAST-1 region. The following SearchStax services are being impacted:
1. SearchStax Manged Search Dashboard and APIs
2. Site Search Dashboard
3. Client Dedicated Solr deployments in US East Region
4. Serverless Solr Deployments in US East Region
5. Client Site Search Services in US East Region