Outage in SearchStax

High Error Rate of Analytics in US Region

Resolved Minor

November 21, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing a high error rate with Analytics in the US Region. Our team is investigating the issue. Analytics from the Site Search Dashboard may return 5xx errors, and tracking for analytics may be impacted for clients.

Components affected

SearchStax Analytics API

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Latest Updates ( sorted recent to last )

RESOLVED 3 months ago - at 11/21/2025 11:55PM

All track events have been successful over the last hour, and we no longer see any errors for any Site Search Dashboard requests for analytics in US Region. The incident has been resolved.

MONITORING 3 months ago - at 11/21/2025 10:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 3 months ago - at 11/21/2025 09:34PM

We are seeing a high error rate with Analytics in the US Region. Our team is investigating the issue.
Analytics from the Site Search Dashboard may return 5xx errors, and tracking for analytics may be impacted for clients.

Latest SearchStax outages

Azure Region West US2 experiencing an outage - about 1 month ago

Amazon Web Services Outage - 4 months ago

AWS Outage affecting Site Search and Managed Search Services - 4 months ago

Increased error Rate on Analytics US Clusters - 8 months ago

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