Outage in SearchStax

High Error Rate of Analytics in US Region

Resolved Minor
November 21, 2025 - Started 1 day ago - Lasted about 2 hours
Official incident page

Incident Report

We are seeing a high error rate with Analytics in the US Region. Our team is investigating the issue. Analytics from the Site Search Dashboard may return 5xx errors, and tracking for analytics may be impacted for clients.
Components affected
SearchStax Analytics API

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 11/21/2025 11:55PM

All track events have been successful over the last hour, and we no longer see any errors for any Site Search Dashboard requests for analytics in US Region. The incident has been resolved.

MONITORING 1 day ago - at 11/21/2025 10:53PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 1 day ago - at 11/21/2025 09:34PM

We are seeing a high error rate with Analytics in the US Region. Our team is investigating the issue.
Analytics from the Site Search Dashboard may return 5xx errors, and tracking for analytics may be impacted for clients.

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