Outage in seatsio
EU region is slow
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
seatsio Seats.io API seatsio Seats.io Web Application seatsio Seats.io Rendered ChartsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 10/02/2026 02:31PM
This incident has been resolved.
MONITORING
7 days ago - at 10/02/2026 02:12PM
The seats.io API in the EU region is back to normal speed since about 15:40 CEST.
Between about 14:30 and 15:40 CEST, many API requests in the EU region took several seconds, and some timed out. This affected holding and booking seats, rendered charts and the dashboard. The NA, OC and SA regions were not affected.
During this time, seats from expired hold tokens were released up to 25 minutes late. This was back to normal at 16:08 CEST.
We have added capacity and are monitoring the situation.
INVESTIGATING
7 days ago - at 10/02/2026 01:43PM
Since about 14:30 CEST, the seats.io API in the EU region is slower than normal. Many requests take several seconds, and some time out. This affects holding and booking seats, rendered charts and the dashboard. The NA, OC and SA regions are not affected. We are working on it.
INVESTIGATING
7 days ago - at 10/02/2026 01:30PM
We are currently investigating this issue.
Latest seatsio outages
Intermittent errors - over 1 year ago
Slow requests - almost 2 years ago
Degraded performance on EU instance - almost 2 years ago
Server slow or unreachable - about 2 years ago
app.seats.io is having issues - over 2 years ago
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