Outage in Secomea

Prime Sync issues

Resolved Major
November 18, 2024 - Started 3 months ago - Lasted about 21 hours
Official incident page

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Outage Details

We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime. It has no impact on GateManager and SiteManager. We’re investigating the issue. We’re sorry for the inconvenience this might cause. Best regards, Secomea.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 11/19/2024 08:24AM

This incident has been resolved.

MONITORING 3 months ago - at 11/18/2024 01:30PM

We are continuing to monitor for any further issues.

MONITORING 3 months ago - at 11/18/2024 01:30PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 months ago - at 11/18/2024 11:28AM

We have identified a sync issue on Prime, meaning that changes made in GateManager won’t be visible in Prime.
It has no impact on GateManager and SiteManager.

We’re investigating the issue.
We’re sorry for the inconvenience this might cause.

Best regards,
Secomea.

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