Outage in Secomea

Secomea Prime Sync issue

Resolved Major

August 26, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing synchronization issues. Prime login is partially unavailable, and data can be mismatched. We are currently investigating the issue. We apologize for any inconvenience. Best, Secomea Team.

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 08/26/2025 05:01PM

This incident has been resolved.

MONITORING 8 months ago - at 08/26/2025 03:42PM

The fix has now been implemented, and all services should now be running.
We are actively monitoring the services to ensure stability.

IDENTIFIED 8 months ago - at 08/26/2025 03:34PM

We are still working on implementing the fix.
The Prime dashboard is still partially unreachable.

We apologize for the inconvenience this may have caused.
Next update: 18:00

INVESTIGATING 8 months ago - at 08/26/2025 03:13PM

The issue has been identified, and we are currently working on implementing the fix.

Next expected update will be: 17:30

INVESTIGATING 8 months ago - at 08/26/2025 02:58PM

We are currently experiencing synchronization issues.
Prime login is partially unavailable, and data can be mismatched.
We are currently investigating the issue.

We apologize for any inconvenience.
Best, Secomea Team.

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