Outage in Secomea

GateManagers down

Resolved Major
August 29, 2025 - Started 2 months ago - Lasted about 5 hours
Official incident page

Incident Report

We are currently experiencing network issues in our datacenter, which may affect connectivity to some GateManagers. Our engineers are currently working on identifying the issue. We apologize for any inconvenience this may have caused.
Components affected
Secomea GateManager 109 Secomea GateManager 103

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Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 08/29/2025 05:24PM

This incident has been resolved.

MONITORING 2 months ago - at 08/29/2025 03:04PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 2 months ago - at 08/29/2025 02:29PM

we are working on implementing the permanent fix, next update at 17:00

IDENTIFIED 2 months ago - at 08/29/2025 12:55PM

We've applied a temporary fix that has restored access to GateManagers.
Please be aware that this may result in slower performance.
Our team is working on a permanent solution, and we expect to provide our next update at 16:15, by which time the issue is expected to be fully resolved.

INVESTIGATING 2 months ago - at 08/29/2025 12:19PM

We are currently experiencing network issues in our datacenter, which may affect connectivity to some GateManagers.
Our engineers are currently working on identifying the issue.

We apologize for any inconvenience this may have caused.

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