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Outage in Second Life

Unscheduled Marketplace Maintenance

Resolved Minor
August 06, 2025 - Started 9 months ago - Lasted 2 days
Official incident page

Incident Report

We’re currently aware of an issue where the Second Life Marketplace may display error messages of "heavy load" or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause. We’ll provide updates here as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 08/08/2025 06:38PM

At this time, affected Residents and merchants should be fully refunded for L$ charges on any erroneous transactions related to Wednesday's outage with our service provider. Thank you again for your patience!

IDENTIFIED 9 months ago - at 08/08/2025 10:58AM

We have identified a fix and will be sending out a refund to merchants for erroneous PLE transactions today.

MONITORING 9 months ago - at 08/07/2025 02:21PM

We are aware and investigating reports involving Marketplace subscriptions and listing enhancements. Please continue to watch this blog for further updates

MONITORING 9 months ago - at 08/07/2025 04:06AM

A fix has been implemented with our service provider and we're monitoring the results. Thank you for your patience!

INVESTIGATING 9 months ago - at 08/06/2025 11:58PM

We are continuing to investigate this issue.

INVESTIGATING 9 months ago - at 08/06/2025 09:57PM

We’re currently aware of an issue where the Second Life Marketplace may display error messages of "heavy load" or experience unusually long load times. Our team is actively monitoring the situation and working to identify the cause.

We’ll provide updates here as soon as more information becomes available.

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