Outage in SecureAuth

SMS/Voice MFA Options for Limited Customers

Resolved Minor
July 02, 2022 - Started almost 3 years ago - Lasted about 8 hours
Official incident page

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Outage Details

We have reports of a single customer having SMS/Voice MFA issues. This appears to be an issue with our third-party SMS/Voice Provider.
Components affected
SecureAuth Telephony Service - US1 SecureAuth Telephony Service - US2 SecureAuth SMS Service - US1 SecureAuth SMS Service - US2
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 07/03/2022 12:28AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED almost 3 years ago - at 07/02/2022 04:03PM

We have reports of a single customer having SMS/Voice MFA issues. This appears to be an issue with our third-party SMS/Voice Provider.

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