Outage in SecureAuth

OTP delivery issues with SMS and Push services.

Resolved Minor
June 30, 2023 - Started almost 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating OTP delivery issues with SMS and Push services.
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 06/30/2023 06:54PM

This incident has been resolved.

MONITORING almost 2 years ago - at 06/30/2023 05:30PM

Customers report services are working

IDENTIFIED almost 2 years ago - at 06/30/2023 04:47PM

Customers on older versions of SA IdP (9.3 and previous) are the only customers potentially impacted, which utilizes a separate intermediate infrastructure that is being investigated.

INVESTIGATING almost 2 years ago - at 06/30/2023 04:12PM

We are continuing to investigate the issue

INVESTIGATING almost 2 years ago - at 06/30/2023 02:42PM

We are currently investigating OTP delivery issues with SMS and Push services.

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