Outage in SecureAuth

Potential Issues with Telephony service in Australia

Resolved Minor
September 19, 2023 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are currently working with our Telephony Vendor for some reported issues of the Telephone Service (Voice OTP) that is affecting some users in Australia.
Components affected
SecureAuth Telephony Service
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 09/19/2023 07:51AM

This issue has been resolved and verified by users in Australia

IDENTIFIED over 1 year ago - at 09/19/2023 04:53AM

The vendor is reporting the issue is resolved - for those customers impacted, please test the Voice OTP.

INVESTIGATING over 1 year ago - at 09/19/2023 03:21AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 09/19/2023 03:21AM

We are currently working with our Telephony Vendor for some reported issues of the Telephone Service (Voice OTP) that is affecting some users in Australia.

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