Outage in SecureAuth Service

SMS Quality degradation - United States (US) - Verizon Wireless

Resolved Minor
July 30, 2024 - Started about 2 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery for Verizon within the US. They are working directly with Verizon and will provide updates as soon as a solution is in place. We will provide an update as we learn more. For more information directly from our provider: https://status.telesign.com/incidents/7tw76kkhc7tj
Components affected
SecureAuth Service Telephony Service SecureAuth Service SMS Service
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/30/2024 09:27PM

We received notification from our SMS OTP Providers that the network issues previously reported by United States (US) - Verizon Wireless from United States (US) have been resolved. United States (US) - Verizon Wireless end users should no longer experience delays receiving SMS messages as all services are back to functioning properly.
If you have additional questions, please feel free to contact support at https://support.secureauth.com.

IDENTIFIED about 2 months ago - at 07/30/2024 07:11PM

Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery for Verizon within the US. They are working directly with Verizon and will provide updates as soon as a solution is in place.

We will provide an update as we learn more.

For more information directly from our provider: https://status.telesign.com/incidents/7tw76kkhc7tj

IDENTIFIED about 2 months ago - at 07/30/2024 07:11PM

Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery for Verizon within the US. They are working directly with Verizon and will provide updates as soon as a solution is in place.

We will provide an update as we learn more.

For more information directly from our provider: https://status.telesign.com/incidents/7tw76kkhc7tj

IDENTIFIED about 2 months ago - at 07/30/2024 07:09PM

Our SMS provider has informed us that they are currently experiencing quality degradation with SMS delivery for Verizon within the US. They are working directly with Verizon and will provide updates as soon as a solution is in place.

We will provide an update as we learn more.

For more information directly from our provider: https://status.telesign.com/incidents/7tw76kkhc7tj

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Investigating Increase in Alerts - 5 months ago

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