Investigating intermittent issues with Mobile Service affecting Push and TOTP

We have monitored the results of the fix for an extended period and have not observed any issues since the fix was implemented. The issue has been fully resolved.

An RCA will be be posted once the post mortem investigation is complete.

We've identified the issue and have implemented a fix. We are continuing to monitor results and will provide a root cause once post mortem investigation is complete.

We are investigating reports of intermittent issues with the Mobile Service potentially affecting Push and TOTP MFA methods. We will post updates as we gain understanding to the issue.

SMS OTP and Telephony OTP services are operational and can be used as an alternative MFA option.

If you have questions or require additional assistance, please log a ticket with support at https://support.secureauth.com.