Outage in Cisco Security Cloud Control

AI Defense Tenant Onboarding Disruption

Resolved Major

July 22, 2026 - Started 3 days ago - Lasted about 2 hours
Official incident page

Incident Report

What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully. Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1. Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated. Note: No impact to existing customers, new onboarding is stalled for now

Components affected

Cisco Security Cloud Control AI Defense API

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 07/22/2026 11:16AM

The issue has been resolved, and AI Defense is now operational.

INVESTIGATING 3 days ago - at 07/22/2026 09:48AM

What's happening: We're currently experiencing an issue in the AI Defense tenant onboarding flow that is preventing some new tenants from being onboarded successfully.

Impact: Onboarding for affected tenants is temporarily disrupted. As of now, the failure has only been observed in ap-northeast-1.

Status: The team has identified the root cause and a fix is in progress. We'll confirm once it's resolved and validated.

Note: No impact to existing customers, new onboarding is stalled for now

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