Outage in SecurityScorecard External
Atlas and Questionnaires issue
Resolved MinorIncident Report
We are investigating an issue where attempting to grant access or send a questionnaire to an email address not currently registered in our system results in an error. Questionnaires are not being sent and access permissions are not updated with these addresses.
Components affected
SecurityScorecard External Atlas PlatformTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 days ago - at 04/20/2026 08:02PM
The issue has now been fully resolved.
MONITORING
10 days ago - at 04/20/2026 06:21PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
10 days ago - at 04/20/2026 05:55PM
The Questionnaires can now be sent to new platform users however, invitation e-mails are still undeliverable. We are investigating.
IDENTIFIED
10 days ago - at 04/20/2026 04:08PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
10 days ago - at 04/20/2026 03:19PM
We are investigating an issue where attempting to grant access or send a questionnaire to an email address not currently registered in our system results in an error. Questionnaires are not being sent and access permissions are not updated with these addresses.
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