Outage in Seesaw

iOS 10.50.0 - Camera Roll Photos Not Displaying

Resolved Minor
November 07, 2024 - Started 27 days ago - Lasted about 5 hours
Official incident page

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Outage Details

The engineering team is investigating reports that photos from the camera roll are not displaying in Creative Tools. The root cause has been identified, and a fix is in progress.
Components affected
Seesaw
Latest Updates ( sorted recent to last )
RESOLVED 27 days ago - at 11/07/2024 06:54PM

This issue has been resolved with our latest iOS App Release (10.51.1).

IDENTIFIED 27 days ago - at 11/07/2024 03:47PM

We have submitted a fix for our iOS app, currently pending Apple approval. In the meantime, we have identified workarounds for the camera roll issue and communicated them to customers who reached out.

IDENTIFIED 27 days ago - at 11/07/2024 02:22PM

The engineering team is investigating reports that photos from the camera roll are not displaying in Creative Tools. The root cause has been identified, and a fix is in progress.

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