Outage in Seesaw
Seesaw iOS App failing to load with latest release
Resolved MajorIncident Report
Summary AI Generated
**Seesaw's iOS app failed to load following a recent release, leaving users unable to access the app for approximately 53.5 hours.** Both iOS and Android apps were affected, with the root cause identified and fixes developed and submitted to the respective app stores. The issue was fully resolved by November 6, 2026, after updated app versions (iOS 10.150.1 and the corresponding Android release) were successfully rolled out to the majority of customers.
We are currently investigating reports of our iOS app not starting up with the latest release.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 16 hours ago - at 11/07/2026 01:47AM
We are seeing that a majority of our customers have received the update to the latest app version across Android and iOS, as of Friday Nov 6. We consider this issue mitigated. All app functionality is restored and operational.
MONITORING
2 days ago - at 11/05/2026 06:18PM
We have released a fix to the iOS App Store and rollout has begun. Please download the latest release (10.150.1).
MONITORING
2 days ago - at 11/05/2026 06:02PM
Our Android app has been released and we are monitoring the rollout.
Our fix for iOS (Apple) app has been approved, and we are starting the rollout to all our customers. Monitoring the progress of the fix being rolled out globally now.
IDENTIFIED
2 days ago - at 11/05/2026 04:43PM
We are still working through pushing the fix through our iOS (Apple) devices at the moment. Andoid app has been fixed and should be operational.
IDENTIFIED
3 days ago - at 11/04/2026 09:35PM
The issue has been identified and a fix is currently being implemented and testing underway
INVESTIGATING
3 days ago - at 11/04/2026 08:19PM
We are currently investigating reports of our iOS app not starting up with the latest release.
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