Outage in Sekoia.io USA
[FRA2] vmWare hosts update
Resolved MajorIncident Report
A routine reboot of a VMWare host resulted in some of our VMs going down unexpectedly. We are currently stabilizing the situation.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 03/06/2025 02:23PM
This incident has been resolved. We will be investigating with OVH to understand what went wrong in their automated VM management process.
MONITORING
over 1 year ago - at 03/06/2025 11:51AM
We are now processing events nominally.
MONITORING
over 1 year ago - at 03/06/2025 11:26AM
After investigating further, it seems that this incident was not directly caused by our routine operation, but by an automatic upgrade process carried on by OVH, our provider. We will be in touch with them to understand the root cause of this incident.
MONITORING
over 1 year ago - at 03/06/2025 11:02AM
All services are now running correctly. Some databases are still initializing, so events are currently being buffered before resuming their normal processing. The UI and API are working as expected.
IDENTIFIED
over 1 year ago - at 03/06/2025 10:48AM
A routine reboot of a VMWare host resulted in some of our VMs going down unexpectedly. We are currently stabilizing the situation.
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