Outage in Sekoia.io

[FRA2] vmWare hosts update

Resolved Major

March 06, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

A routine reboot of a VMWare host resulted in some of our VMs going down unexpectedly. We are currently stabilizing the situation.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/06/2025 02:23PM

This incident has been resolved. We will be investigating with OVH to understand what went wrong in their automated VM management process.

MONITORING about 1 year ago - at 03/06/2025 11:51AM

We are now processing events nominally.

MONITORING about 1 year ago - at 03/06/2025 11:26AM

After investigating further, it seems that this incident was not directly caused by our routine operation, but by an automatic upgrade process carried on by OVH, our provider. We will be in touch with them to understand the root cause of this incident.

MONITORING about 1 year ago - at 03/06/2025 11:02AM

All services are now running correctly. Some databases are still initializing, so events are currently being buffered before resuming their normal processing. The UI and API are working as expected.

IDENTIFIED about 1 year ago - at 03/06/2025 10:48AM

A routine reboot of a VMWare host resulted in some of our VMs going down unexpectedly. We are currently stabilizing the situation.

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