Outage in Sendbird N Virginia 1

Full outage

Resolved Minor

March 03, 2026 - Started 6 days ago - Lasted about 1 hour
Official incident page

Incident Report

Impact: Full outage, all requests failed

Components affected

Sendbird N Virginia 1 server

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 03/03/2026 08:46AM

When: 2026-03-03 06:43 – 08:02 (UTC)
Impact: Full outage, all requests failed
Root cause: Unexpected issue following a Redis security (TLS) configuration change
Immediate remediation: Provisioned a new secure Redis cluster and migrated traffic; service fully restored and operating normally

IDENTIFIED 6 days ago - at 03/03/2026 07:38AM

Impact: Full outage, all requests failed

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