Outage in Sendcloud

Shop feedback issues for multiple integrations

Resolved Minor
April 12, 2022 - Started over 3 years ago - Lasted 3 days
Official incident page

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Outage Details

Some users are experiencing issues with feedback not being sent to the shop for multiple integrations. We are currently investigating the cause of this issue.
Components affected
Sendcloud Amazon Sendcloud Magento V2 Sendcloud Bol.com Sendcloud Ebay Sendcloud Prestashop Sendcloud Shopify Sendcloud WooCommerce
Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/15/2022 07:04AM

A fix has been implemented and we are monitoring the outcome.

IDENTIFIED over 3 years ago - at 04/13/2022 02:02PM

Feedbacks are working again.
Our engineers are actively working on a way to recover and send the missing feedbacks for labels created on 12/04/22 between 04:30 and 15:46. This demand deep investigation, updates will follow.

IDENTIFIED over 3 years ago - at 04/12/2022 03:27PM

The issue has been identified and we are continuing to work on a final fix. Feedback should work again for newly processed orders, but feedback for previously processed orders is still missing.

INVESTIGATING over 3 years ago - at 04/12/2022 09:26AM

Some users are experiencing issues with feedback not being sent to the shop for multiple integrations. We are currently investigating the cause of this issue.

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