Outage in Sendcloud

Multiple carriers - Label announcement issues

Resolved Major
December 05, 2022 - Started almost 3 years ago - Lasted about 1 hour
Official incident page

Need to monitor Sendcloud outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Sendcloud, and never miss an outage again.
Start Free Trial

Outage Details

It is currently not possible to create shipping labels with multiple carriers: DPD, Evri, PostNL, Chronopost, Nacex, FedEx, Correos, DHL, Poste Italiane. We are currently investigating the issue and will provide further updates as soon as possible.
Components affected
Sendcloud Correos Sendcloud DHL Parcel (Benelux) Sendcloud DPD UK Sendcloud DPD AT Sendcloud PostNL Sendcloud Poste Italiane Sendcloud DHL Express Sendcloud DPD Sendcloud DHL (Germany) Sendcloud Hermes UK Sendcloud Chronopost
Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 12/05/2022 05:14PM

The incident has been resolved.

IDENTIFIED almost 3 years ago - at 12/05/2022 04:28PM

We have detected that the announcements for certain carriers are stuck in the "being announced" stage. We have detected the root cause of the issue and we're currently in the process of rolling it back.

INVESTIGATING almost 3 years ago - at 12/05/2022 04:25PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 12/05/2022 04:24PM

It is currently not possible to create shipping labels with multiple carriers: DPD, Evri, PostNL, Chronopost, Nacex, FedEx, Correos, DHL, Poste Italiane.

We are currently investigating the issue and will provide further updates as soon as possible.

Latest Sendcloud outages

Third-party issue: [GLS DE] - Label announcement issues | Fehler bei der Ankündigung des Labels - about 17 hours ago
Third-party issue: [DHL Parcel GB] - Label announcement issues - 5 days ago
Third-party issue: [GLS Netherlands] - Label announcement issues | Problemen met het voormelden van de labels - 5 days ago
CCV Order Import Issues - 6 days ago
Third-party issue: [GLS] - Label announcement issues | Fehler bei der Ankündigung des Labels - 6 days ago

The Status Page Aggregator Built for IT Managers

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook