Outage in Sendcloud

Amazon - Issues with order import and new integration creation

Resolved Minor
April 07, 2023 - Started over 2 years ago - Lasted about 8 hours
Official incident page

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Outage Details

You may encounter order import issues for existing integrations and connection errors for new integrations. We are currently investigating the matters in question.
Components affected
Sendcloud Amazon
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/07/2023 03:26PM

This incident has been resolved.

MONITORING over 2 years ago - at 04/07/2023 12:59PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING over 2 years ago - at 04/07/2023 07:57AM

If you experience issues with order import for existing integrations, please, do not disconnect the integrations from the panel. In order to relaunch order import, please, find "Integrations" (tab on the right), proceed to the problematic integration in question and re-save the configuration. This would help the order import to restart.

In the meantime, be assured that we are investigating the issue.

INVESTIGATING over 2 years ago - at 04/07/2023 07:50AM

You may encounter order import issues for existing integrations and connection errors for new integrations. We are currently investigating the matters in question.

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