Outage in Sendcloud

Live Chat Connectivity Issues

Resolved Minor
May 03, 2023 - Started about 2 years ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue where live chats with our support team are being disconnected without reason. We are working on getting this resolved with our chat partner We recommend reaching out by phone support if it's available on your plan, or contacting us on live chat again once this incident is resolved
Components affected
Sendcloud Chat
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 05/03/2023 12:33PM

The incident has been resolved.

MONITORING about 2 years ago - at 05/03/2023 11:14AM

A fix has been implemented and we're monitoring the results.

IDENTIFIED about 2 years ago - at 05/03/2023 09:37AM

We continue to work on this issue, and are preparing a fix to prevent live chats from being disconnected

Please continue to follow the previous advice on contacting our team

INVESTIGATING about 2 years ago - at 05/03/2023 08:43AM

We are currently investigating an issue where live chats with our support team are being disconnected without reason. We are working on getting this resolved with our chat partner

We recommend reaching out by phone support if it's available on your plan, or contacting us on live chat again once this incident is resolved

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