Outage in Sendcloud

Magento V2 - Issues with order import

Resolved Minor
May 08, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We are currently investigating an issue where a subset of users are having issues with importing orders from Magento V2 At this moment we do not have any workarounds to import the orders, and we are working hard to get this issue resolved
Components affected
Sendcloud Magento V2
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/08/2023 12:04PM

This incident has been resolved.

MONITORING over 2 years ago - at 05/08/2023 11:06AM

We have applied a fix and are already seeing positive results. If you were affected by this issue, you should see orders coming into Sendcloud again

INVESTIGATING over 2 years ago - at 05/08/2023 09:14AM

We are currently investigating an issue where a subset of users are having issues with importing orders from Magento V2

At this moment we do not have any workarounds to import the orders, and we are working hard to get this issue resolved

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