Outage in Sendcloud

DHL NL/DE - Issue with Service Points

Resolved Major
May 21, 2024 - Started over 1 year ago - Lasted 3 days
Official incident page

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Outage Details

We received reports users are experiencing issues with DHL Service Point selection and receive the error message "Service point no longer operational". We are currently investigating the issue, updates will follow.
Components affected
Sendcloud DHL Parcel (Benelux)
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/24/2024 07:21AM

This issue has been resolved.

Dit probleem is opgelost.

Das Problem wurde behoben.

MONITORING over 1 year ago - at 05/23/2024 02:35PM

A fix has been implemented and we are monitoring the results.
To avoid any disruption of our service, the service point database will be updated at 3 a.m. (UTC) tonight. Missing service points will be fully available from that time.

INVESTIGATING over 1 year ago - at 05/22/2024 10:51AM

We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 05/21/2024 09:29AM

We received reports users are experiencing issues with DHL Service Point selection and receive the error message "Service point no longer operational". We are currently investigating the issue, updates will follow.

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