Outage in Sendcloud

UPS - Issues with international shipments

Resolved Minor
July 02, 2024 - Started over 1 year ago - Lasted 1 day
Official incident page

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Outage Details

We received reports from some users they are unable to announce UPS labels for international shipments that require customs documents. We are currently investigating this issue.
Components affected
Sendcloud UPS
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/03/2024 02:55PM

This issue has been resolved.

MONITORING over 1 year ago - at 07/03/2024 12:49PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED over 1 year ago - at 07/03/2024 11:28AM

This issue has been identified and a fix is being implemented.
We apologize for the inconvenience.

IDENTIFIED over 1 year ago - at 07/02/2024 02:10PM

This issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/02/2024 02:01PM

We received reports from some users they are unable to announce UPS labels for international shipments that require customs documents.
We are currently investigating this issue.

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