Outage in Sendcloud

Integrations - Issues with shop feedback and order import

Resolved Minor
July 15, 2024 - Started 10 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Currently, there are ongoing issues pertaining to order import and order feedback functionalities across Magento, Shopify, and Lightspeed integrations. We are currently investigating this issue.
Components affected
Sendcloud Shopify Sendcloud SendCloud API Sendcloud Lightspeed eCommerce Sendcloud Magento V2 Sendcloud Amazon Sendcloud Bol.com
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 07/15/2024 01:32PM

This issue has been resolved.

MONITORING 10 months ago - at 07/15/2024 12:28PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED 10 months ago - at 07/15/2024 11:58AM

More connections have ben observed with the issue, Amazon, Bol and the Sendcloud API.
We have This issue has been identified and a fix is being implemented.

INVESTIGATING 10 months ago - at 07/15/2024 11:42AM

Currently, there are ongoing issues pertaining to order import and order feedback functionalities across Magento, Shopify, and Lightspeed integrations. We are currently investigating this issue.

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