Outage in Sendcloud

Royal Mail tracking update issues

Resolved Minor
August 29, 2024 - Started 6 months ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Sendcloud Royal Mail
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 08/30/2024 11:19AM

This issue has been resolved and parcels are receiving tracking updates. Please note it may take some time before all tracking updates are received.

MONITORING 6 months ago - at 08/30/2024 09:44AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 6 months ago - at 08/30/2024 08:03AM

We are continuing to investigate the cause of the missing tracking updates for Royal Mail.

INVESTIGATING 6 months ago - at 08/29/2024 12:00PM

We are currently investigating this issue.

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