Outage in Sendcloud

Order status feedback is not updating for orders within integration.

Resolved Minor
September 16, 2024 - Started 8 months ago - Lasted 1 day
Official incident page

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Outage Details

We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.
Components affected
Sendcloud Prestashop Sendcloud Shopify Sendcloud Bol.com Sendcloud WooCommerce Sendcloud Amazon
Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 09/17/2024 03:19PM

The previously missing feedback events were successfully sent.

The incident has been resolved.

MONITORING 8 months ago - at 09/16/2024 12:10PM

We have implemented and deployed a fix. However, we have identified some missing feedback events. Our team is actively working to resend the affected order statuses. We will continue to monitor the system closely to ensure full service restoration and optimal performance.

IDENTIFIED 8 months ago - at 09/16/2024 11:11AM

The issue has been identified and a fix is being implemented.

INVESTIGATING 8 months ago - at 09/16/2024 09:29AM

We are continuing to investigate the issue and have updated the number of affected integrations.

INVESTIGATING 8 months ago - at 09/16/2024 09:17AM

We are currently investigating the issue with order status feedback not working as expected. Several integrations are affected.

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