Outage in Sendcloud

BRT- Label announcement issues | Problema nella creazione delle etichette

Resolved Minor
December 11, 2024 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue causing users to receive the following error message when they attempt to create a label: [Error -7 from BRT: There's an issue with the provided credentials. Please verify/modify your BRT Contract CREDENTIALS. Stiamo attualmente indagando su un problema che causa agli utenti di ricevere il seguente messaggio di errore quando tentano di creare un’etichetta: Errore -7 da BRT: si è verificato un problema con le credenziali fornite. Si prega di verificare/modificare le CREDENZIALI del contratto BRT
Components affected
Sendcloud BRT
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 12/11/2024 01:11PM

This issue has been resolved.

Il problema è stato risolto

MONITORING 2 months ago - at 12/11/2024 11:51AM

BRT implemented and released a fix. We will continue monitoring the performance to ensure the service is fully restored.

BRT ha implementato e rilasciato una soluzione. Continueremo a monitorare le prestazioni per garantire che il servizio sia completamente ripristinato.

INVESTIGATING 2 months ago - at 12/11/2024 10:23AM

The issue has been confirmed to be on the carrier’s side. Updates will follow.

La causa del problema è stata individuata dal corriere. Seguiranno ulteriori aggiornamenti.

INVESTIGATING 2 months ago - at 12/11/2024 09:25AM

We are currently investigating an issue causing users to receive the following error message when they attempt to create a label: [Error -7 from BRT: There's an issue with the provided credentials. Please verify/modify your BRT Contract CREDENTIALS.

Stiamo attualmente indagando su un problema che causa agli utenti di ricevere il seguente messaggio di errore quando tentano di creare un’etichetta: Errore -7 da BRT: si è verificato un problema con le credenziali fornite. Si prega di verificare/modificare le CREDENZIALI del contratto BRT

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