Outage in Sendcloud

Third-party issue: DPD - Label announcement issues | Problemen met het voormelden van de labels | Problème de création d’étiquettes

Resolved Minor
February 03, 2025 - Started 20 days ago - Lasted about 8 hours
Official incident page

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Outage Details

We are currently investigating an issue preventing users from announcing labels. We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken. Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.
Components affected
Sendcloud DPD
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 02/03/2025 04:36PM

This incident has been resolved.

MONITORING 20 days ago - at 02/03/2025 04:10PM

We have been monitoring the label announcements, and the results have been positive. While the issue appears to be resolved, we will continue to monitor the service closely to ensure stability. Thank you for your patience.

INVESTIGATING 20 days ago - at 02/03/2025 03:07PM

We are still investigating this issue with the carrier.

We appreciate your patience and will provide updates as soon as we have more information.

INVESTIGATING 20 days ago - at 02/03/2025 10:07AM

We initially identified an issue affecting incoming parcels. Upon further investigation, we can confirm that outgoing parcels are also impacted. We are actively investigating this with the carrier.

We appreciate your patience and will provide further updates as we learn more.

INVESTIGATING 20 days ago - at 02/03/2025 09:21AM

We are currently investigating an issue preventing users from announcing labels.

We zijn momenteel een probleem aan het onderzoeken waarbij klanten geen labels meer aan kunnen maken.

Nous enquêtons actuellement sur un problème empêchant nos utilisateurs de créer des étiquettes.

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