Outage in Sendcloud
Third-party issue: UPS - Label announcement issues
Resolved Minor
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Outage Details
Components affected
Sendcloud UPSLatest Updates ( sorted recent to last )
This incident has been resolved.
Users with a direct-contract with UPS are advised to take the following actions:
- Open your UPS contract settings page in Sendcloud
- Click the "Log in with UPS" button and
- When the UPS website opens, enter your UPS credentials
- You will then be redirected to the contract page in Sendcloud where you can finish entering any necessary data and click Save to resolve the issue
Our UPS contract activation Help Center article may be helpful while completing these steps: https://support.sendcloud.com/hc/en-us/articles/360025757552-UPS-contract-activation
A fix has been implemented and we are monitoring the results.
We are currently investigating an issue preventing users from announcing labels.
This issue impacts users shipping with our rates.
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