Outage in Sendcloud

Third-party issue: [DHL DE] - Return Label announcement issues | Fehler bei der Ankündigung von Retouren-Labels

Resolved Minor
April 30, 2025 - Started 3 days ago - Lasted about 4 hours
Official incident page

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Outage Details

We are currently investigating an issue preventing users from announcing return labels via DHL. Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Retouren über DHL anzukündigen.
Components affected
Sendcloud DHL (Germany)
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 04/30/2025 03:31PM

The incident has been resolved.
Das Problem wurde behoben.

MONITORING 3 days ago - at 04/30/2025 02:46PM

The issue was fixed by the carrier and we are monitoring the result.
Das Problem wurde durch den Versanddienstleister behoben und wir beobachten das Ergebnis.

INVESTIGATING 3 days ago - at 04/30/2025 12:01PM

We are currently investigating an issue preventing users from announcing return labels via DHL.

Wir untersuchen derzeit ein Problem, das Benutzer daran hindert, Retouren über DHL anzukündigen.

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