Outage in Sendinblue

SMS Sending Impacted

Resolved Major
February 27, 2025 - Started about 1 month ago - Lasted about 3 hours

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Outage Details

Due to an issue with one of our vendor, SMS sending is currently disrupted in the NORAM region. The TFN's have been incorrectly marked as rejected, causing SMS messages to be skipped. No credits will be deducted against the SMS being sent, and our team is actively working to resolve the issue and mitigate the impact.
Components affected
Sendinblue Outbound SMS Delivery
Latest Updates ( sorted recent to last )
about 1 month ago - at 02/27/2025 04:27PM

Due to an issue with one of our vendor, SMS sending is currently disrupted in the NORAM region.

The TFN's have been incorrectly marked as rejected, causing SMS messages to be skipped.

No credits will be deducted against the SMS being sent, and our team is actively working to resolve the issue and mitigate the impact.

about 1 month ago - at 02/27/2025 05:35PM

Our team is working to mitigate the impact by correcting the TFN entries to enable successful SMS delivery.

Once the TFN entries are corrected, we will provide further updates.

We apologies for the inconvenience caused.

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