Outage in sendwithus

Some emails failing to render and send correctly

Resolved Minor
November 07, 2022 - Started about 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

Some customers emails are failing to send correctly due to a rendering change. We've identified the problem and are working on a fix. We will resend any failures once the solution is live.
Components affected
sendwithus Email Delivery
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 11/07/2022 09:40PM

The underlying problem has been resolved and all failed emails have been resent.

MONITORING about 2 years ago - at 11/07/2022 08:43PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 11/07/2022 08:33PM

Some customers emails are failing to send correctly due to a rendering change. We've identified the problem and are working on a fix. We will resend any failures once the solution is live.

Latest sendwithus outages

Mobile preview issues - about 1 year ago
Elevated error rates - over 1 year ago
API availibility issues - over 1 year ago
Elevated API Error rates - over 1 year ago

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