Outage in Sentinel Data Solutions

Callswitch Outbound Calling

Resolved Minor
July 11, 2025 - Started 4 months ago - Lasted 3 days
Official incident page

Incident Report

We are aware of an issue with Callswitch and Outbound calls. It's with our Third Party Provider and currently investigating the issue. We will keep you updated on the progress
Components affected
Sentinel Data Solutions Sentinel Voice Sentinel Data Solutions Telephone System

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/14/2025 07:10AM

Everything now is resolved

MONITORING 4 months ago - at 07/11/2025 02:43PM

We are continuing to monitor the situation, but it looks like it has been resolved.
If you are still affected, then we would suggest rebooting the app/PC, signing out and back in, while checking the headset connection.

MONITORING 4 months ago - at 07/11/2025 11:43AM

We have seen all services return to normal and are actively monitoring the issue.

IDENTIFIED 4 months ago - at 07/11/2025 11:33AM

Third Party - We are still working on this issue and have seen calls returning to normal in some cases. We are working on reports of issues with chat via our softphone applications.

INVESTIGATING 4 months ago - at 07/11/2025 11:24AM

Our supplier has identified the issue and is looking to implement the fix asap

INVESTIGATING 4 months ago - at 07/11/2025 11:12AM

We are continuing to investigate this issue.

INVESTIGATING 4 months ago - at 07/11/2025 11:11AM

We are aware of an issue with Callswitch and Outbound calls.
It's with our Third Party Provider and currently investigating the issue.
We will keep you updated on the progress

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