Outage in Sentinel Data Solutions

Callswitch Outbound Calling

Resolved Minor
July 11, 2025 - Started about 1 month ago - Lasted 3 days
Official incident page

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Outage Details

We are aware of an issue with Callswitch and Outbound calls. It's with our Third Party Provider and currently investigating the issue. We will keep you updated on the progress
Components affected
Sentinel Data Solutions Sentinel Voice Sentinel Data Solutions Telephone System
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 07/14/2025 07:10AM

Everything now is resolved

MONITORING about 1 month ago - at 07/11/2025 02:43PM

We are continuing to monitor the situation, but it looks like it has been resolved.
If you are still affected, then we would suggest rebooting the app/PC, signing out and back in, while checking the headset connection.

MONITORING about 1 month ago - at 07/11/2025 11:43AM

We have seen all services return to normal and are actively monitoring the issue.

IDENTIFIED about 1 month ago - at 07/11/2025 11:33AM

Third Party - We are still working on this issue and have seen calls returning to normal in some cases. We are working on reports of issues with chat via our softphone applications.

INVESTIGATING about 1 month ago - at 07/11/2025 11:24AM

Our supplier has identified the issue and is looking to implement the fix asap

INVESTIGATING about 1 month ago - at 07/11/2025 11:12AM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 07/11/2025 11:11AM

We are aware of an issue with Callswitch and Outbound calls.
It's with our Third Party Provider and currently investigating the issue.
We will keep you updated on the progress

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