Outage in Sentinel Data

Global Inbound and Outbound Phone issues

Resolved Major
July 09, 2025 - Started 24 days ago - Lasted about 23 hours
Official incident page

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Outage Details

We are currently investigating an global phone issue with calls being silent inbound, outbound and internal calls. This will effect desk and softphones.
Components affected
Sentinel Data Telephone System
Latest Updates ( sorted recent to last )
RESOLVED 23 days ago - at 07/10/2025 09:08AM

This incident has been confirmed to be resolved and services should now fully resume.

MONITORING 24 days ago - at 07/09/2025 08:00PM

A fix has been implemented and we are monitoring the situation.

IDENTIFIED 24 days ago - at 07/09/2025 11:51AM

Further identified issues have been reported, this is being investigated further.

MONITORING 24 days ago - at 07/09/2025 10:55AM

Most phone services should now be restored. The situation is being monitored for any continued faults.

IDENTIFIED 24 days ago - at 07/09/2025 10:44AM

Phone traffic is being rerouted and calls should shortly be operational.

INVESTIGATING 24 days ago - at 07/09/2025 10:36AM

We are currently investigating an global phone issue with calls being silent inbound, outbound and internal calls. This will effect desk and softphones.

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