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Outage in Sequence

Bulk Invoice Recalculation

Resolved Minor
February 04, 2025 - Started about 1 year ago - Lasted 1 day
Official incident page

Incident Report

We are currently looking into some reported issues around Bulk Invoice Recalculations. A small number of invoices are affected and we are in touch with the customers impacted.
Components affected
Sequence Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/05/2025 09:46AM

We let things sit overnight with out 24/7 on-call rota, to see if other issues arose. We've not seen other issues since deploying our fix, so we are happy to resolve this

MONITORING about 1 year ago - at 02/04/2025 06:32PM

We've implemented a fix for the invoice recalculations, and have been slowly rolling it out to ensure correct calculations. We believe the impact is now resolved, but are monitoring to be certain

INVESTIGATING about 1 year ago - at 02/04/2025 02:03PM

We have identified an issue where some line items are duplicated on a limited number of invoices, and are continuing to investigate.

IDENTIFIED about 1 year ago - at 02/04/2025 11:35AM

We are deploying a fix to prevent the issue re-occurring, and running a full analysis to check for other potentially impacted invoices.

INVESTIGATING about 1 year ago - at 02/04/2025 10:14AM

We are currently looking into some reported issues around Bulk Invoice Recalculations. A small number of invoices are affected and we are in touch with the customers impacted.

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