Outage in Sequence

Data exports aren't up-to-date

Resolved Minor

April 30, 2025 - Started 2 days ago - Lasted about 19 hours
Official incident page

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Outage Details

We are currently investigating an issue whereby data exports do not contain up-to-date information. Exports may be missing data from the 22nd of April onward. The dashboard and APIs are unaffected.

Latest Updates ( sorted recent to last )

RESOLVED 1 day ago - at 05/01/2025 02:59PM

This incident has been resolved. Any missing data has been back filled into the export data sources and has been synced to customer data stores.

IDENTIFIED 2 days ago - at 05/01/2025 10:43AM

We have found the problem and are working to fix up the data sources.

INVESTIGATING 2 days ago - at 04/30/2025 07:42PM

We are currently investigating an issue whereby data exports do not contain up-to-date information. Exports may be missing data from the 22nd of April onward.

The dashboard and APIs are unaffected.

Latest Sequence outages

Quotes created from Salesforce have incorrect opportunity IDs - 9 days ago

Loading of usage events is temporarily affected - 16 days ago

Degraded performance - about 1 month ago

Billing schedules not loading - about 1 month ago

Billing Runs not generating for new Schedules - about 1 month ago

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