Outage in Sequence
Elevated latency & error rates
Resolved Major
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Outage Details
We're investigating elevated latency and error rates on our sandbox and production environments
Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 06/13/2025 08:12AM
The underlying incident with our cloud provider has been resolved.
MONITORING
9 days ago - at 06/12/2025 07:33PM
We are seeing signs that our services are recovering. The dashboard and customer portal are now accessible but may have intermittent errors.
IDENTIFIED
9 days ago - at 06/12/2025 06:54PM
The issue is confirmed to be an outage with our cloud provider. We will continue to monitor and update when there is a fix.
INVESTIGATING
9 days ago - at 06/12/2025 06:18PM
We believe our cloud provider is experiencing an incident which affects Sequence's availability in sandbox and production. We will monitor the situation and provide updates when we can.
INVESTIGATING
9 days ago - at 06/12/2025 06:11PM
We're investigating elevated latency and error rates on our sandbox and production environments
Latest Sequence outages
Degraded service on sandbox and production - 15 days ago
Degraded service on sandbox and production - 22 days ago
Data exports aren't up-to-date - about 2 months ago
Quotes created from Salesforce have incorrect opportunity IDs - about 2 months ago
Loading of usage events is temporarily affected - 2 months ago
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