Outage in Seravo

We are currently experiencing outages in our customer messaging systems.

Resolved Major

October 21, 2024 - Started 5 months ago - Lasted about 2 hours
Official incident page

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Outage Details

Our customer service messaging system is currently suffering outages causing delayed customer service responses.

Components affected

Seravo Customer Support E-Mail Delivery via Intercom

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 10/21/2024 12:19PM

This incident has been resolved.

MONITORING 5 months ago - at 10/21/2024 10:41AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 5 months ago - at 10/21/2024 10:23AM

Our customer service messaging system is currently suffering outages causing delayed customer service responses.

Latest Seravo outages

Issue with Gandi email services - 2 days ago

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Upstream service provider networking issue causing Customer Portal to be unreachable - about 1 month ago

Availability issues - about 1 month ago

Database issue in cluster fi-sestak - about 2 months ago

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