Outage in Serval
Issues with Email Intake
Resolved Major
September 18, 2026 - Started 19 days ago
- Lasted about 1 hour
Incident Report
We are currently investigating this incident.
Components affected
Serval WebsiteTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
19 days ago - at 09/18/2026 08:35PM
We are currently investigating this incident.
IDENTIFIED
19 days ago - at 09/18/2026 08:36PM
We are continuing to work on a fix for this incident.
MONITORING
19 days ago - at 09/18/2026 09:33PM
We are still monitoring. Many customers report being able to create tickets via email and getting fast response times. Some customers will still experience slow response times caused by the outage to AWS Simple Notification Service (SNS).
MONITORING
19 days ago - at 09/18/2026 09:10PM
This is caused by AWS outage with SNS in us-west-1. We are still actively monitoring. Some customers are reporting they are now able to create email tickets.
Latest Serval outages
Elevated latency for some API requests - 8 days ago
Email delivery issues - 19 days ago
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